Privacy Policy

CCRI Services Privacy Policy

Last Updated: April 3, 2025

At CCRI Services Inc., located in Hickory, North Carolina, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both Personal Information and Non-Personal Information to provide and improve our services.

Personal Information:

  • Contact Information: When you request a service, register for an account, or fill out forms on our website, we may collect personal details such as your name, address, phone number, email address, and payment information.

  • Service Information: We may collect information regarding the services you have requested or purchased, including details about your HVAC system and service history.

Non-Personal Information:

  • Usage Data: We collect non-identifiable data about how you access and use our website, such as your IP address, browser type, device information, pages viewed, and time spent on the site.

  • Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience on our website. These cookies help us understand your preferences, optimize our website’s performance, and tailor content and advertisements to your interests.

2. How We Use Your Information

We use your personal and non-personal information for various purposes, including but not limited to:

  • Providing Services: To fulfill requests for HVAC services, process payments, and maintain service records.

  • Customer Support: To respond to your inquiries and provide customer service.

  • Improvement of Services: To monitor and improve the functionality of our website, services, and customer experience.

  • Marketing and Communications: To send you promotional emails, newsletters, or other marketing communications, if you have opted-in. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the email.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to enforce our terms and conditions.

3. How We Protect Your Information

We are committed to ensuring the security of your personal information. We use industry-standard security measures, such as encryption and firewalls, to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third-party service providers who assist us in operating our website, conducting business, or providing services to you, including but not limited to payment processors, hosting providers, and email marketing platforms. These third parties are obligated to protect your information and only use it for the purposes of fulfilling their services for us.

We may also disclose your information if required by law, regulation, or legal process (e.g., in response to a subpoena, court order, or government inquiry).

5. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience. A cookie is a small text file that is stored on your device when you visit a website. You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use some features of our website.

6. Your Rights and Choices

  • Access and Update Your Information: You have the right to request access to the personal information we hold about you and to correct or update it. You can do so by contacting us directly at the contact information provided below.

  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions provided in the email or by contacting us directly.

  • Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

CCRI Services Inc.
776 4th Street Drive NW
Hickory, NC 28601
Phone: +1 (828) 216-0720
Email: timothyvetetoe@ccri-solutions.net